Data Deletion

You can ask Red Orchid to delete your customer account and the personal information connected to it at any time. This page explains how to ask and exactly what happens.

How to request deletion

Email [email protected] from the email address on your account, with the subject Data deletion request.

Please include:

• the full name on your account;
• the phone number on your account;
• whether you want the whole account deleted, or only certain information — for example just the photos you uploaded.

If you signed in with Google, Microsoft or Facebook, tell us which one, so we can find the account.

How we check it is you

We only act on a request we can tie to the account holder. Sending the request from the email address on the account is normally enough. If you cannot email from that address, we will ask you a small number of questions about your appointment history instead. We will not delete an account on someone else's say-so.

What we delete

• Your customer account, including your name, email address, phone number, password, birthdate and marketing preference.
• The visit and spending totals we derived from your appointment history.
• Any inspiration photos and notes you attached to bookings — these are removed automatically when the account is deleted.
• The link between your Red Orchid account and your Google, Microsoft or Facebook account, and the profile picture copied from it.
• Photos of your nails held in your account, and any saved designs or likes.
• Your entries in our own email delivery log, which records that a message was sent to you and whether it was opened or clicked.
• Your Booknetic customer record, where we are not required to keep it.

What we keep, and why

• Records of appointments and payments, for as long as tax and accounting rules require us to keep them. These are business records, not marketing data.
• A minimal record of your email address on our unsubscribe list. If we deleted this too, we would have no way of recognising that you had opted out, and you could be contacted again if your address were ever re-added. If you would rather we removed this last record as well, say so in your email and we will — but we will not be able to recognise the opt-out afterwards.
• Delivery records held by our email and SMS providers under their own retention rules.

How long it takes

We will acknowledge your request within 5 business days and normally complete it within 30 days, apart from anything we are legally required to keep. We will confirm by email when it is done.

If you only want to unlink a social account

You do not have to delete anything to stop signing in with Google, Microsoft or Facebook. Email us and we will unlink it; your Red Orchid account and appointment history stay exactly as they are.

Contact

[email protected]

Last updated: 14 August 2026.